STATE GOVERNMENT

Empowering PGCO County Council with Advanced IT Solutions

PGCO County Council IT KPI Dashboard

  • Client: Prince George's County Council
  • Category: State Government
  • Date: 26 March 2024

Featured Project

GMG World Media presents the PGCO County Council IT KPI Dashboard, one of our landmark projects that exemplifies our dedication to providing innovative and cutting-edge IT solutions that promote productivity and innovation

Projects Completed

  • Transformed AV Conference Rooms: We transformed the audiovisual systems in 5 conference rooms, guaranteeing seamless communication and enhanced collaboration throughout meetings.
  • Meetings Supported: Our team adeptly facilitated 76 meetings, ensuring smooth proceedings and fostering effective decision-making processes.

Expert IT Specialists Support

  • Dedicated Project Team: A team of 8 IT specialists with great commitment to excellence, managed every aspect of the project ensuring its seamless progression from beginning to completion.
  • Service Desk Support:
    • We efficiently managed 103 service desk calls/tickets, promptly addressing user queries and technical issues.
    • We effectively handled 81 onsite workforce tickets and 22 remote workforce tickets, ensuring smooth operations for both local and distributed teams.
    • We completed 20 repairs, minimizing disruptions to workflow.
    • We achieved an outstanding ticket reopening rate of only 1.9%, a reflection of our commitment to comprehensive issue resolution.
    • We maintained seamless operations with zero downtime attributed to failures, repairs, or security issues, ensuring uninterrupted workflow.

Total Projected Cost Savings

  • Projected IT Savings: Our projected IT savings reached an impressive $3.7 million, highlighting the efficiency and effectiveness of our solutions.
  • Actual Savings Achievement: We attained an exceptional 80% realization of projected savings, supporting the accuracy and reliability of our cost-saving projections.
  • Breakdown of Savings:
    • 60% savings was derived from hardware optimizations, guaranteeing peak performance and durability.
    • 30% of the savings were results of strategic software implementations and optimizations, enhancing efficiency and functionality.
    • The remaining 10% of the savings were achieved through streamlined support processes and efficient issue resolution, effectively minimizing operational overheads.

Users & Learning Support

  • We conducted post-install device training sessions within 1 week of installation, ensuring users acquired proficiency with the new systems.
  • Additionally, we offered ongoing technology training materials and documentation, empowering users to effectively leverage technology in their daily operations.

Offerings Recommended

We recommend a suite of offerings to further enhance your technological infrastructure, including:
  • Hosting/Co-location Services
  • Network and Telecommunications Engineering, including Wireless Solutions
  • Cable Infrastructure Systems
  • AV Teleconferencing Systems, Streaming Services, and Digital Signage
  • SMART Building Solutions
  • Interconnected Infrastructure Technologies
  • Cloud Services (AWS, Azure, Google, etc.), IoT Specialties, and Industrial Automation Systems
At GMG World Media, our commitment lies in harnessing technology to empower organizations such as PGCO County Council, facilitating the efficient and effective attainment of their objectives. Our tailored IT solutions are crafted to foster innovation, streamline operations, and yield tangible outcomes that surpass expectations.
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